Savvy Management Tools has a straightforward refund policy that has been designed with our customers in mind. Full details of this policy are explained below. This refund policy is subject always to our terms and conditions. Savvy Management Tools operates an online besavvy.ca Subscription Services. Savvy Management Tools reserves the right to vary or terminate the Paid For Services and does not guarantee that a free-of-charge service will remain free-of-charge.

Ending your subscription.
You may cancel your subscription to a Paid for Service at any time by contacting our Customer Services team at sales@besavvy.ca. If you decide to end your subscription for a Paid For service, we will issue a pro-rata refund for any unused whole days remaining on your subscription on a pro-rata basis (a day is regarded as starting at 00.01 hours GMT). For example, if you end your subscription on day 15 of a 30-day subscription period, Savvy Management Tools will automatically refund you the remaining 15 days of the subscription period. Any cancellation of your subscription will be effective once Savvy Management Tools receives notice of it.

Customer satisfaction.
If for any reason you are unhappy with any element of the subscription service, we will investigate every complaint and will endeavour to resolve any issues as quickly as possible.

Failed transactions.
Please ensure that your payment card details are kept up to date. If we are unable to process payment from your card, we regret that it will be necessary to suspend your access to the subscription sections of the Paid For services until you provide us with details of a valid credit card. You can do this by emailing our subscription department at billings@besavvy.ca. You will still be liable for any outstanding payments that could not be met when your account was suspended.

Refund Process.
Once we receive your refund request, a refund is initiated immediately. The way your refund is processed depends on your original payment method. Refunds will be sent within 15 business days of receipt of request.